Last Updated: 1st September 2026
At Soumm, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and share information when you visit www.soumm.in, purchase Soumm products, contact us, subscribe to communications, submit a review or otherwise interact with Soumm.
Information We May Collect
Depending on how you interact with us, we may collect information such as your:
- name
- mobile number
- email address
- billing and shipping address
- order and transaction information
- products purchased
- communications with Soumm
- reviews, feedback or enquiries voluntarily submitted by you
- IP address, browser, device and website usage information; and
- cookie and analytics information where applicable.
We aim to collect only information reasonably necessary for the purpose for which it is being used.
How We Use Your Information
We may use your information to process and fulfil orders, arrange delivery, communicate about purchases, provide customer support, handle returns or refunds, prevent fraud, maintain business and tax records, improve our website and products, comply with legal requirements, and—where appropriate and permitted—send communications you have chosen to receive.
Payments
Online payments may be processed through Razorpay or another payment service provider displayed during checkout.
Payment providers may independently collect and process information required to complete your transaction, including payment and transaction information. Soumm does not intend to directly store complete card credentials where payments are processed by the payment gateway.
Razorpay Privacy Policy: https://razorpay.com/privacy-policy/
Sharing of Information
We may share information where reasonably necessary with service providers involved in operating our business, including payment processors, logistics/courier providers, website and technology providers, professional advisers and governmental or regulatory authorities where required by law.
We do not sell your personal information merely for commercial resale.
Cookies & Analytics
Our website may use cookies or similar technologies necessary for website functionality, analytics, security, remembering preferences and, where enabled, marketing. You may control certain cookies through your browser or any cookie controls made available on the website.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, tax, fraud-prevention and regulatory requirements.
Your Choices and Rights
Subject to applicable Indian law, you may contact us regarding access to or correction, updating, withdrawal of consent or deletion of eligible personal information held by Soumm. Withdrawal of consent does not affect processing already lawfully undertaken and may prevent us from providing services that require the relevant information.
Security
We take reasonable organisational and technical measures intended to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Children’s Privacy
Soumm products and this website are not specifically directed toward children for independent online purchasing. If you believe a child has provided personal information contrary to applicable law, please contact us.
Changes to this Policy
We may update this Privacy Policy periodically to reflect legal, technological or operational changes. The current version and effective date will appear on this page.